Elf

At PetsFurn, we want you and your pet to love our products! If you’re not satisfied, here’s how we can help:

Returns

• You can return items within 7 days of delivery if they are unused, in original packaging, and in resellable condition.
• Custom-made or personalized items cannot be returned.
• To start a return, email us at hello@petsfurn.com with your order details.
• Return shipping costs are the customer’s responsibility unless the item is defective or damaged.

Refunds

• Once we receive and inspect the returned item, we’ll notify you about approval.
• Approved refunds will be processed within X business days to your original payment method.

Damaged or Defective Items

• If your product arrives damaged or defective, email us within 48 hours with photos.
• We’ll replace it or issue a full refund at no extra cost.

Exchanges

• Exchanges are available for defective or incorrect items. Contact us, and we’ll arrange a replacement.

Shipping Time & Delivery

• Orders are processed within 3 business days after confirmation.
• Estimated delivery time is 15-20 business days, depending on your location.

Damaged or Missing Items

• If your order arrives damaged or is missing any items, contact us within 48 hours with photos, and we’ll resolve it ASAP.